International Strategic Policy
and AI Governance Institute (SPAIGI)
Uzbekistan-Central Asia Think Tank
Towards Strategic Policy > Governing AI > Securing the Sustainable Future
Research & Publications
Our publications, research papers are important because they are scientifically based, examining how modern technologies, especially artificial intelligence, are shaping and influencing international relations and public governance, assessing their opportunities and risks, and providing early warnings.
We work together to create a safer, smarter, and more sustainable future based on evidence, innovation, and a commitment to a sustainable future. Every solution our team proposes is important for today and for a sustainable future.
Towards Smart Public Administration: A TOE-Based Empirical Study of AI-Chatbot Adoption in a Transitioning Government Context
Mansur Omonov, and Yonghan Ahn*
Abstract
As governments pursue digital transformation to improve service delivery and administrative efficiency, AI chatbots have emerged as a promising innovation in smart public administration. However, their adoption remains limited, particularly in transitioning countries where institutional, organizational, and technological conditions are complex and evolving. This study aims to empirically examine the key aspects, challenges, and strategic implications of AI chatbots’ adoption in public administration of Uzbekistan, a transitioning government in Central Asia. The study offers a novel contribution by employing an extended technology–organization–environment (TOE) framework. Data were collected through a survey among 501 public employees and partial least squares structural equation modeling was used to analyze data. The results reveal that perceived usefulness, compatibility, organizational readiness, effective accountability, and ethical AI regulation are key enablers, while system complexity, traditional leadership, resistance to change, and concerns over data management and security pose major barriers. The findings contribute to the literature on effective innovation in public administration and provide practical insights for policymakers and public managers aiming to effectively implement AI solutions in complex governance settings.
Keywords: AI chatbots; digital government; innovation management; smart public administration; TOE framework; transitioning countries; Uzbekistan
Adm. Sci. 2025, 15(8), 324; https://doi.org/10.3390/admsci15080324
Book Overview
In this research, Mansur Omonov systematically analyzes the role and development trends of public diplomacy and cultural relations in strengthening cooperation among Central Asian states. He examines the significance of soft power instruments in ensuring regional security and stability, with particular attention to how these mechanisms are shaped and applied within Uzbekistan’s foreign policy framework.
Key Highlights:
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Regional Integration: Analyzes strategies aimed at reinforcing friendship and trust among Central Asian nations.
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Cultural and Humanitarian Relations: Highlights mechanisms for enhancing mutual understanding and trust through academic and cultural initiatives.
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Foreign Policy Factor: Explores the principles of public diplomacy in Uzbekistan’s new foreign policy and the practical ways they are implemented.
Author’s research demonstrates that public diplomacy serves as an effective tool for stabilizing interstate relations and strengthening mutual trust in the region.
For detailed information, please write to us.
Tension between the US and Iran
The current tension between the US and Iran in the Middle East can be viewed as an extension of the recent 12-day conflict. The US aims to limit Iran’s nuclear program, a goal closely linked to developments in Gaza and fluctuations in global oil prices. Internally, Iran faces instability, with Israel advocating for regime change, while most Arab states support Israel’s stance, except for the UAE, Oman, and Qatar, which remain neutral due to economic and peace-oriented interests. Iran has largely completed negotiations, with Oman playing a key mediating role. Future engagement in the Gulf region through Iran (TM-Iran) could follow, though Israel’s intervention in the process is widely seen as inappropriate and counterproductive. The US often positions itself as the “peace broker” or regional “police,” but this role is increasingly questioned, especially with the potential involvement of China and Russia. Many Middle Eastern issues, such as Syria, Gaza, and piracy in the Red Sea, have already been partially resolved. Regional tensions also intersect with Afghanistan and Pakistan, where the US and China engage in strategic competition, though both have discreetly coordinated on certain projects. Uzbekistan’s stance prioritizes international strategic partnerships and survival interests. Should Iran and the US reach a negotiated settlement, logistics and energy stability in Central Asia would improve, facilitating diversified foreign trade and legitimate economic growth.
— Sh. Ziyoyev, Political Scientist (Uzbekistan)
Expert of SPAIGI Institute
Book Overview
This publication is based on an international research project on effective management and innovation in public sector organizations. It examines key aspects of modern public administration, including digital transformation, leadership, motivation, and international best practices.
The main purpose of this book is to explore innovative approaches to improving governance and enhancing the efficiency of public services. It highlights the growing importance of innovation in strengthening institutional capacity and supporting sustainable development.
The book consists of three parts and six chapters, offering international best practices and evidence-based approaches to innovation in public sector organizations. The book is intended for civil servants, policymakers, and public administration professionals, offering insights from global experiences and contemporary governance trends.
Overall, it serves as a practical resource for promoting innovation and improving public sector performance in New Uzbekistan.
For detailed information, please write to us.
Deepening Uzbekistan–U.S. Strategic Partnership: Analysis of Geo-economic Opportunities and Institutional Reforms
Dr. Mansur Omonov, Expert, SPAIGI
The full version can be downloaded from the PDF file below.